And they really don't have any intention to start. They have never listened to their users' concerns in any of the fires they've had to put out over the years. The contempt of their customers was overt in answers to questions posed in an online forum. The entire debacle has been very telling in terms of how the company views its users. The recent treatment of YNAB customers over the price hike really was just the icing on a very old cake. Testing before implementation feels good, man. YNAB didn't even know it was going on when its users first started complaining about it. The vendor change wasn't adequately tested at the time, and charges were not being imported correctly (Plaid had a little trouble with debits being credits for a while there). Appeals to fix the linking issues have gone on for years, with half-hearted fixes and a vendor change to Plaid.
The software has been buggy from the beginning. The budgeting concepts are good and, I do recommend that you buy the book and implement the four rules in your budgeting process.
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